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Accessibility

Accessibility

The Ausable Bayfield Conservation Authority (ABCA) is committed to ensuring equal access and participation for people with disabilities and treating people with disabilities in a way that allows them to maintain their dignity and independence. The ABCA believes in integration and is committed to meeting the needs of people with disabilities in a timely manner. This will be done by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Ontario’s accessibility laws.

The ABCA Integrated Accessibility Policy and Plan, February 2022 applies to persons who deal with members of the public or other third parties on behalf of the ABCA, whether the person does so as an employee, director, agent, volunteer, student placement, or otherwise and persons who participate in developing the ABCA’s policies governing the provision of goods, services or facilities to members of the public or other third parties. 

The document establishes a framework for compliance with the commitment to accessibility, requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), requirements of the Integrated Accessibility Standards Regulation (IASR) under the AODA, and additional conservation authority requirements.

Further information is available in the Integrated Accessibility Policy and Plan, February 2022. 

Requesting Assistive Services or Devices 

Ausable Bayfield Conservation Authority (ABCA) facilities provide services that respect the independence and dignity of people with disabilities and offer services that include the use of assistive devices. If we don’t have the assistive devices on site, upon prior request of the user it may be possible for us to arrange assistive devices from another site for a particular event.

Feedback on Our Customer Service

We value your feedback on Ausable Bayfield Conservation Authority (ABCA) customer service. All feedback will be directed to the General Manager and/or designates.  Response to your feedback will be provided by direct response to you or as a summary report on the Conservation Authority’s website within 30 business days from the initial enquiry.

Feedback can be made by e-mail (info@abca.ca), fax (519-235-1963) or by telephone (phone 519-235-2610 or toll-free 1-888-286-2610) or on the feeback form:

Please let us know how you would like a response – for example, phone or e-mail.

Request for Documents in an Accessible Format

We will do our best to provide documents in various formats upon request. 

Please submit your request via our online form or call us at 519-235-2610 or toll-free 1-888-286-2610 or email info@abca.ca

Accessibility on this Website

We have worked with a professional webmaster, through a 2017-2019 website upgrade project, and through subsequent improvements, to make this website as accessible as possible and to meet accessibility standards.

Please let us know if there is something we can do to make this website even more accessible to you, the user.

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